Patient Facing Services

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Important Patient Information Regarding Repeat Medications Issued at Caldbeck Surgery


Following our recent Care Quality Commission visit, we have had to make the following changes in order to comply with current prescribing regulations.

In order for us to carry out the correct procedures we need to allow extra administration time before your prescription can leave the building. Therefore from the 1st March 2015 all patients who get their repeat medication from Caldbeck dispensary must allow 2 full working days from the day ordered to the day of collection. Examples of timescales below;

Day Ordered Collection day
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday

 In the case of Bank Holidays please order a day earlier.

Any orders placed via the internet or the answerphone service while the surgery is closed, will not be processed until the surgery’s next working day, and will be ready for collection in accordance with the above.

If you use our delivery service, please order by noon on Friday.

We do apologise for any inconvenience this may cause you in the future, and should you require any further information regarding this issue please do not hesitate to contact the Dispensary team.

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I want great care. Please follow the link and fill in the feedback form.

Please follow the attached link and fill in the feedback form.

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Patient Participation Group Report March 2014

PPG Report March 2014

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CARE.DATA Programme starts 18th October 2013- see Patient Confidentiality and Data Sharing

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Pharmacy Deliveries

Some of our patients have recently received letters  from various companies offering to deliver repeat medication to a home address. This has caused some confusion over how patients should order their prescriptions.

 This is not part of the service you receive from us and it is not replacing the current way you order your medication.  We also want you to be fully aware that we have not given any company your names or addresses for them to write to you.

 You can continue to choose where to collect your prescriptions but please be aware that Caldbeck Surgery provides:

  • a weekly delivery service available to all our dispensing patientswho have difficulty getting to the surgery to pick up prescriptions
  • dedicated answer-phone line for repeat prescriptions available 24 hours a day on 016974 78296
  • online access to request repeat prescriptions at your convenience

If you have received a letter or have any concerns please do not hesitate to contact us.

 Caldbeck Surgery

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Caldbeck Surgery Patient Participation Group Report March 2013

Caldbeck Surgery Patient Participation Group Report March 2013

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Caldbeck Patient Survey

Caldbeck Patient Survey- powerpoint[1]


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Exercise on Referral. You may be entitled to a referral so please ask your doctor or nurse.

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Online Physical Activity Directory available at

Online Physical Activity Directory available at

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Contact Details

Telephone: 016974 78254
Fax: 016974 78661