Important Patient Information Regarding Repeat Medications Issued at Caldbeck Surgery


Following our recent Care Quality Commission visit, we have had to make the following changes in order to comply with current prescribing regulations.

In order for us to carry out the correct procedures we need to allow extra administration time before your prescription can leave the building. Therefore from the 1st March 2015 all patients who get their repeat medication from Caldbeck dispensary must allow 2 full working days from the day ordered to the day of collection. Examples of timescales below;

Day Ordered Collection day
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday

 In the case of Bank Holidays please order a day earlier.

Any orders placed via the internet or the answerphone service while the surgery is closed, will not be processed until the surgery’s next working day, and will be ready for collection in accordance with the above.

If you use our delivery service, please order by noon on Friday.

We do apologise for any inconvenience this may cause you in the future, and should you require any further information regarding this issue please do not hesitate to contact the Dispensary team.

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Contact Details

Telephone: 016974 78254
Fax: 016974 78661